Terms & Conditions / Reservation Agreement:
Thank you for Choosing I Hope Transportation
By placing a reservation with I Hope Transportation either by phone, email, website, or any other booking means, you accept without limitation the following rental agreement and you also authorize CWL to charge your credit card in full for all charges and incidentals related to your reservation. Confirmation/Rate: Every reservation made is confirmed with an email. It is the customer responsibility to review the confirmation information for accuracy and call us for corrections. the rate provided over the phone is an initial estimate of the cost of the service. Driver Gratuity is not included. surcharges, stop time, waiting time… are calculated based on the flat rate and will be added to the final invoice. a final receipt will be emailed as well.
I Hope Transportation accepts Cash and all major credit card. a down payment and a credit card is required for all bookings. All published rates are subject to change without notice. Current rates are confirmed at the time a reservation is made. I Herby also agree that i won’t dispute any charges against I Hope Transportation that are deemed valid after the trip has been completed, unless written proof of email is shown that you did provide in writing that you wanted the reservation to be canceled within the allowed time of 24 hrs or prior.
The client assumes full financial liability for any damage(s) to the limousines caused during the duration of the rental by them or any members of their party. A fee of $150.00 for each carpet or seat burn or tear. Sanitation fee is $250.00.
Alcohol Consumption and drug use is prohibited by law for underage. Any fines will be paid by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and it has to be requested in advance (smoking Limo)
Wait time/Extra stops:
For all transfers, wait time will be charged at the hourly rate of the vehicle once the 15 min grace period has elapsed.
Cancellation & No-Show:
late cancellation and no show are charged in full. Cancellation of Motor Coaches/Mini Coaches/limo buses with less than fifteen (15) days notice will be charged in full. Cancellation of Vans/Sprinters with less than seventy two (72) hours notice will be billed in full. Cancellation of stretch limousines with less than seven (7) days notice will be billed in full.
Black out Holidays:
please be advised that all sales and promotions does not apply on New Year’s Day , Christmas Day, Easter Sunday, Memorial Day, Fourth of July, & Thanksgiving.
Delays and Lost Items:
I Hope Transportation shall not be liable for circumstances beyond its control including but not limited to weather, road conditions (accidents/traffic). I Hope Transportation is not liable in the event of mechanical breakdown on the way to pick up or while on charter and will only be responsible for making up lost time at a mutually agreed date. I Hope Transportation assumes no responsibility for any lost of personal belongings, or any items left in the vehicles